Shipping and Order Processing
All new orders undergo a thorough review as part of our order verification process prior to being released for fulfillment. The review process typically takes no more than 1 to 2 business days. This review process is in addition to the standard shipping time of the order.
Returns and Exchanges
New products sold by Micca Store are covered by a 30 day return policy. For 30 days from the date of invoice, products can be returned for refund or exchange subject to the following terms and conditions:
- Defective products can be returned for refund of original purchase price or exchanged for same item.
- Refund will be for original purchase price only, shipping and handling is NOT refundable.
- Returns of non-defective products will incur a 15% restocking fee.
- In all cases, customers are responsible for cost of return shipping.
- A valid RMA number is required on all return packages. An RMA number can be obtained by emailing support.
- Returned products must contain all original packaging, including retail box, UPC symbol, accessories, and documentation.
- Returned products must be properly boxed and padded to avoid damage during return shipping.
Any returned products received not in accordance with the above policy, such as damaged or incomplete product, will be refused. Exceptions to this policy will be indicated on the product details page.
All sales are final for used products sold by Micca Store. Any significantly-not-as-described claims should be made within 3 days of receiving the product.